{"id":6373,"date":"2023-03-09T13:15:20","date_gmt":"2023-03-09T18:15:20","guid":{"rendered":"https:\/\/fetedulacdesnations.com\/info\/faq\/"},"modified":"2025-04-15T11:40:54","modified_gmt":"2025-04-15T15:40:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/fetedulacdesnations.com\/en\/info\/faq\/","title":{"rendered":"Q&A"},"content":{"rendered":"

<\/i><\/i><\/span>What are the opening hours of the site?<\/span><\/a><\/h4><\/div>
\n

Tuesday to Thursday: 4pm to midnight
\nFriday to Sunday: noon to midnight<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are my tickets exchangeable or refundable?<\/span><\/a><\/h4><\/div>
\n

Tickets and packages are neither exchangeable nor refundable. For more information, you may consult the FLN’s Purchase Policy<\/a>.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What payment methods are accepted at the festival?<\/span><\/a><\/h4><\/div>
\n

The ticket office accepts Interac, Visa, Mastercard and cash.<\/p>\n

The concessions do not always offer all of these payment methods, two ATMs are available for cash withdrawals inside the site.<\/p>\n

*Contactless payment is preferred.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I buy my tickets on site?<\/span><\/a><\/h4><\/div>
\n

Tickets can be purchased directly at the event box office while supplies last. However, it is highly recommended to buy your tickets online and in advance to SECURE your spot at the festival. The organization reserves the right to close ticket sales if the site reaches full capacity. Get your tickets now right here<\/a>!<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How do I become a volunteer?<\/span><\/a><\/h4><\/div>
\n

You can apply by filling out this form<\/a>. For more information about volunteering, visit the Volunteers page<\/a> or contact the volunteer coordinators by email<\/a>.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are lawn chairs allowed on site?<\/span><\/a><\/h4><\/div>
\n
\n
\n
\n
\n

Only portable and folding chairs<\/strong> are allowed in the designated area. Chairs are not permitted in front of the Loto-Qu\u00e9bec Main Stage due to the large number of festivalgoers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do the shows take place in case of rain?<\/span><\/a><\/h4><\/div>
\n

Yes, performances are held rain or shine (with the exception of hazardous weather conditions). It is possible that weather conditions may cause some delays in the presentation of shows. Stay informed!<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are fireworks shows held in case of rain?<\/span><\/a><\/h4><\/div>
\n

Yes, fireworks shows are held rain or shine (with the exception of hazardous weather conditions). Stay informed!<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it possible to bring food and drinks on site?<\/span><\/a><\/h4><\/div>
\n

Only light snacks are allowed (e.g., granola bars). Bring your reusable water bottle* and enjoy the water stations available on site!<\/p>\n

*Only plastic bottles are permitted. Stainless steel or thermos-type bottles are not allowed. Bottles must be EMPTY before entering the site.<\/em><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a place for lost items?<\/span><\/a><\/h4><\/div>
\n

During the event, lost items can be reported and\/or retrieved at the information booth, located near the festival\u2019s main entrance.<\/p>\n

If your item was not recovered during the event, we invite you to contact the organization at info@fetedulacdesnations.com<\/a><\/strong>. Please include a detailed description of the item to help us with the search.<\/p>\n

If your item has been found by the FLN team, you will be able to schedule an appointment to collect it during our regular business hours. The organization will keep lost items for a period of 90 days following the end of the festival.<\/p>\n

Please note that lost items are the responsibility of the attendee, not the festival organizers.<\/em><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there free RV parking?<\/span><\/a><\/h4><\/div>
\n

No. The organization invites you to explore the campgrounds in the area<\/a> to park your recreational vehicle there.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where can I get tickets for the Amusement park?<\/span><\/a><\/h4><\/div>
\n

You can purchase your tickets at the Amusement park box office or on the Beauce Carnaval<\/a> website directly.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are backpacks allowed on site?<\/span><\/a><\/h4><\/div>
\n

Yes, the security team will search all bags and purses, as well as reusable bottles. To find out what is allowed and what is not allowed on the site, go to the Safety and Prevention page<\/a>.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are strollers allowed on the site?<\/span><\/a><\/h4><\/div>
\n

Yes, only in the designated areas.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are pets allowed on the site?<\/span><\/a><\/h4><\/div>
\n

No, with the exception of properly identified service animals.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where are the toilets located?<\/span><\/a><\/h4><\/div>
\n

Several chemical toilets are installed at different locations on the festival site. Adapted toilets are available for people with reduced mobility. Some permanent toilets are also available near the tennis court and the youth center. For more details on these areas, please visit the Access to the site page<\/a>.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a special price for accompanying persons with reduced mobility?<\/span><\/a><\/h4><\/div>
\n

Upon presentation of the government-issued pass, the companion will be granted free entry to the festival site. The pass does not provide access to special zones. The ticket for the accompanied person must be purchased<\/strong>.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a space on the site for people with reduced mobility?<\/span><\/a><\/h4><\/div>
\n

Yes, there are spaces in the Loto-Qu\u00e9bec Main Stage area, in the Fireboxes area and in the Privilege Zone area. An access ramp to the Bistro SAQ allows people with reduced mobility to get there. For more details on these areas, go to the Access to the site page<\/a>.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a parking space for people with reduced mobility?<\/span><\/a><\/h4><\/div>
\n
\n
\n
\n
\n

A limited number of spaces are reserved for this purpose in the F\u00eate\u2019s VIP parking area. For more details about these spaces, visit the Access to the Site<\/strong> <\/a>page.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What to do if a child is lost?<\/span><\/a><\/h4><\/div>
\n

If you find a lost child, bring them to a FLN staff member or volunteer as quickly as possible. The security team will take over from there.<\/p>\n

As soon as an adult notices their child is missing, they must go directly to the Command Post, identified on the site map<\/a>.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Will there be judges for the pyromusical competition?<\/span><\/a><\/h4><\/div>
Once again this year, the Fireworks will not require a jury. Discover the new concept of fireworks shows!<\/p>\n

Read more<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":6368,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6373","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nQ&A - F\u00eate du Lac des Nations Promutuel Assurance<\/title>\n<meta name=\"description\" content=\"Got any questions you need answers too ? 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